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Frequently Asked Questions


What if you don’t have the kids party theme listed that my child wants?

No problem, we can source childrens party supplies for most kids party themes and can take special orders, provided we have enough notice. As most of our supplies come from overseas we do need at least 3-4 weeks in most cases. Please note that the price may not be as competitive as the themes that we normally stock and additional shipping charges may apply. 

What is included in the Party Packs?

Our Kids Party Packs include all the kids party supplies you need to host a party, including tableware, decorations, party bags and party favours. Each party theme lists the package inclusions and include the following in your chosen theme:

  • Tableware - tablecloth, plates, cups, napkins
  • Party decorations - banner or backdrop & balloons
  • Party bags 
  • Party favours - 6 for each bag

 

Party packs are for 16 kids but you can add more kids if needed for $9 each. 

Please note that options may vary depending on what we have in stock, the age and number of kids but we will send you a detailed list of what's in your package when we ship it.

Party games and craft activities also available to make things even easier! 

Do you take back orders? Yes we can take back orders. We get new stock in every 3-4 weeks so if an item you want is showing low or no stock please email us or complete the online enquiry form and we'll let you know when it's arriving.

Do we ship international?

Yes, we can ship international. We will need to take your order to the post office to get an exact cost based on weight and size but generally:

 

New Zealand - $14.95

Canada - $39.95

USA - $39.95

UK - $39.95

 

Orders take approximately 10 days and the price indication above does not include tracking which we can request at an additional cost.

How long will it take to recieve my order?

Most orders are shipped either the same day or the day after placing your order.

We use Australia Post satchels and shipping rates & times are as follows:

Australia Post Shipping

Standard: $9.95
  QLD: approx 2 days
NSW & VIC: approx 4 days
  SA & NT: approx 5 days
  WA & TAS: 7+ days 
   
Express: $19.95 
(overnight to most areas)
 
International
  US & UK - $39.95
  New Zealand - $25.00
  Approx 5-10 days
  Tracking additional
  All pricing is in AUD 

View our returns policy

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Please include the date of your party at registration if you need your order by a certain date

 

What form of payments do you accept?

We accept:

 

  • Credit card payments over the phone - Mastercard or Viscard
  • Paypal - Mastercard or Visacard
  • Internet banking - the account details will be on your invoice (payment must be received before we send your order)
  • Cheques (must be cleared before goods are sent)
  • Please note your order will not be sent out until payment has been received and if payment is not received within 5 days your order will be cancelled so the stock is released back into the system enabling other customers to purchase those products.

What is your returns policy?

We pride ourselves on our product range and offer a 100% customer satisfaction guarantee. If for any reason you're not happy with any of the products you receive from us, please contact us within 14 days of receipt of the product for a refund, or exchange or credit valid for 12 months. We do not refund for change of mind but do if the product is damaged or not as described.

Please note that delivery costs are not refundable.

Some conditions may apply and we reserve the right to refuse a return on any product that does not meet these requirements.

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SHIPPING

Australia Post Shipping

Standard: $9.95
  QLD: approx 2 days
NSW & VIC: approx 4 days
  SA & NT: approx 5 days
  WA & TAS: 7+ days 
   
Express: $19.95 
(overnight to most areas)
 
International
  US & UK - $39.95
  New Zealand - $25.00
  Approx 5-10 days
  Tracking additional
  All pricing is in AUD 

View our returns policy

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TESTIMONIALS

    • "Just wanted to say thank you for such amazing customer service yesterday with my multiple phone calls and quick delivery of all the party items. Australia post arrived at 7.30am the day after I ordered and the girls were so excited to open up the package before they went to school and see all the wonderful items they have for their parties."

    • "Very very impressed with speed of delivery and products are great too."

    • "Great range of products, fantastic service. Michelle sent my order so quickly!! I was very happy with the items I purchased, perfect for the Blast Off party we had for our 4 year old. Thanks Michelle!"

    • "Michelle was fantastic!! Excellent customer service! I placed an International order which I received in 6 working days. The product was perfect and everyone asked where I purchased the party supplies from. I look forward to placing more orders. Thank-you!!"

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